{"id":2356,"date":"2022-10-11T17:05:29","date_gmt":"2022-10-11T15:05:29","guid":{"rendered":"https:\/\/staging.rhosonics.com\/?page_id=2356"},"modified":"2023-02-21T16:44:57","modified_gmt":"2023-02-21T15:44:57","slug":"troubleshooting","status":"publish","type":"page","link":"https:\/\/staging.rhosonics.com\/pt-br\/troubleshooting\/","title":{"rendered":"Solu\u00e7\u00e3o de problemas"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1331.2px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:40%;--awb-order-medium:0;--awb-spacing-right-medium:4.8%;--awb-spacing-left-medium:4.8%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-text-color:var(--awb-color3);\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:36;line-height:1.3;\">Solu\u00e7\u00e3o de problemas<\/h2><\/div><div class=\"fusion-text fusion-text-1\"><p>A solu\u00e7\u00e3o de problemas \u00e9 uma parte importante do suporte t\u00e9cnico e se refere a determinar a origem de um problema e resolv\u00ea-lo para que o produto ou processo possa ser usado novamente. A solu\u00e7\u00e3o de problemas, que consiste em cinco etapas, \u00e9 fundamental para identificar os sintomas que causam a interrup\u00e7\u00e3o. A primeira etapa \u00e9 identificar o problema, como, por exemplo: A m\u00e1quina falhou? O produto n\u00e3o est\u00e1 mais funcionando como deveria? \u00c9 o resultado de um erro do usu\u00e1rio ou de uma inconsist\u00eancia aleat\u00f3ria? O que aconteceu para alertar os clientes sobre o problema?<\/p>\n<p>Depois que o problema \u00e9 identificado, \u00e9 necess\u00e1rio compilar todas as informa\u00e7\u00f5es relevantes sobre o produto para obter uma compreens\u00e3o mais profunda do hist\u00f3rico de manuten\u00e7\u00e3o, dos relat\u00f3rios de problemas e de outras informa\u00e7\u00f5es relevantes que possam ter sido executadas no(s) produto(s). Ap\u00f3s a coleta de dados, a causa raiz do problema \u00e9 determinada com a ajuda dos solucionadores de problemas de manuten\u00e7\u00e3o. A delega\u00e7\u00e3o com o pessoal que relatou a falha \u00e9 necess\u00e1ria para determinar se a causa raiz ocorreu anteriormente. Por fim, uma solu\u00e7\u00e3o de plano de a\u00e7\u00e3o \u00e9 desenvolvida por tentativa e erro usando o processo de elimina\u00e7\u00e3o. A teoria \u00e9 ent\u00e3o testada para verificar se o problema foi substitu\u00eddo. A etapa final da implementa\u00e7\u00e3o ocorre depois que o problema ou erro foi identificado corretamente, uma solu\u00e7\u00e3o foi desenvolvida e a solu\u00e7\u00e3o foi implementada.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-padding-top:40px;--awb-padding-right:70px;--awb-padding-bottom:100px;--awb-padding-left:70px;--awb-padding-top-medium:30px;--awb-padding-right-medium:40px;--awb-padding-bottom-medium:70px;--awb-padding-left-medium:40px;--awb-overflow:hidden;--awb-bg-color:var(--awb-color1);--awb-bg-color-hover:var(--awb-color1);--awb-bg-size:cover;--awb-border-radius:0px 0px 0px 100px;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:60%;--awb-order-medium:0;--awb-spacing-right-medium:3.2%;--awb-spacing-left-medium:3.2%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-text-color:var(--awb-color2);--awb-margin-bottom:50px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:36;line-height:1.3;\"><span style=\"color: #2a9439;\">&gt;<\/span> Entre em contato conosco<\/h2><\/div><div class=\"fusion-text fusion-text-2\" style=\"--awb-text-color:var(--awb-color2);\"><p><a href=\"mailto:service@rhosonics.com\">Departamento de servi\u00e7os<\/a><\/p>\n<p><a href=\"\/pt-br\/distributors\/\">Distribuidor local<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":3837,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2356","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.1 (Yoast SEO v27.9) - 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