{"id":2356,"date":"2022-10-11T17:05:29","date_gmt":"2022-10-11T15:05:29","guid":{"rendered":"https:\/\/staging.rhosonics.com\/?page_id=2356"},"modified":"2023-02-21T16:44:57","modified_gmt":"2023-02-21T15:44:57","slug":"troubleshooting","status":"publish","type":"page","link":"https:\/\/staging.rhosonics.com\/es\/troubleshooting\/","title":{"rendered":"Soluci\u00f3n de problemas"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1331.2px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:40%;--awb-order-medium:0;--awb-spacing-right-medium:4.8%;--awb-spacing-left-medium:4.8%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-text-color:var(--awb-color3);\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:36;line-height:1.3;\">Soluci\u00f3n de problemas<\/h2><\/div><div class=\"fusion-text fusion-text-1\"><p>La resoluci\u00f3n de problemas es una parte importante de la asistencia t\u00e9cnica y consiste en determinar el origen de un problema y resolverlo para que el producto o proceso pueda volver a utilizarse. La resoluci\u00f3n de problemas, que consta de cinco pasos, es fundamental para identificar los s\u00edntomas que causan la interrupci\u00f3n. El primer paso consiste en identificar el problema, por ejemplo: \u00bfHa fallado la m\u00e1quina? \u00bfEl producto ya no funciona como deber\u00eda? \u00bfEs el resultado de un error del usuario o de una incoherencia aleatoria? \u00bfQu\u00e9 ha ocurrido para alertar a los clientes del problema?<\/p>\n<p>Una vez identificado el problema, es necesario recopilar toda la informaci\u00f3n pertinente en torno al producto para conocer en profundidad el historial de mantenimiento, los informes de problemas y otra informaci\u00f3n relevante que pueda haberse realizado en el producto o productos. Tras la recopilaci\u00f3n de datos, se determina la causa ra\u00edz del problema con la ayuda de los encargados de la resoluci\u00f3n de problemas de mantenimiento. Es necesario delegar con el personal que notific\u00f3 la aver\u00eda para determinar si la causa ra\u00edz se produjo con anterioridad. Por \u00faltimo, se desarrolla una soluci\u00f3n del plan de acci\u00f3n mediante ensayo y error utilizando el proceso de eliminaci\u00f3n. A continuaci\u00f3n, se pone a prueba la teor\u00eda para comprobar si se ha superado el problema. El \u00faltimo paso de la aplicaci\u00f3n se produce una vez que se ha identificado correctamente el problema o error, se ha desarrollado una soluci\u00f3n y \u00e9sta se ha puesto en pr\u00e1ctica.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-padding-top:40px;--awb-padding-right:70px;--awb-padding-bottom:100px;--awb-padding-left:70px;--awb-padding-top-medium:30px;--awb-padding-right-medium:40px;--awb-padding-bottom-medium:70px;--awb-padding-left-medium:40px;--awb-overflow:hidden;--awb-bg-color:var(--awb-color1);--awb-bg-color-hover:var(--awb-color1);--awb-bg-size:cover;--awb-border-radius:0px 0px 0px 100px;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:60%;--awb-order-medium:0;--awb-spacing-right-medium:3.2%;--awb-spacing-left-medium:3.2%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-text-color:var(--awb-color2);--awb-margin-bottom:50px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:36;line-height:1.3;\"><span style=\"color: #2a9439;\">&gt;<\/span> Contacto<\/h2><\/div><div class=\"fusion-text fusion-text-2\" style=\"--awb-text-color:var(--awb-color2);\"><p><a href=\"mailto:service@rhosonics.com\">Servicio t\u00e9cnico<\/a><\/p>\n<p><a href=\"\/es\/distributors\/\">Distribuidor local<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":3837,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2356","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.1 (Yoast SEO v28.8) - 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